Privacy policy
PRIVACY POLICY
Last updated: 23 October 2026
Nazakat Collection operates this online store and website, including its content, features, products and related services collectively referred to as the “Services.”
This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you visit our website, place an order, create an account, contact us or otherwise use the Services.
Our store is hosted by Shopify, which provides the e-commerce platform that enables us to operate the Services.
By using the Services, you acknowledge that you have read and understood this Privacy Policy.
1. PERSONAL INFORMATION WE COLLECT
“Personal information” means information that identifies you or can reasonably be connected with you.
Depending on how you interact with us, we may collect the following categories of information:
Contact information:
- Full name.
- Email address.
- Telephone number.
- Billing address.
- Shipping address.
Order and transaction information:
- Products viewed, added to your cart or purchased.
- Order history.
- Returns, exchanges and cancellations.
- Payment status.
- Delivery and tracking information.
- Discount codes or promotions used.
Payment information:
Payments are processed by Shopify and authorised third-party payment providers. Depending on the payment method, these providers may collect card, bank, UPI or other payment information.
Nazakat Collection generally does not directly receive or store complete payment-card numbers.
Account information:
- Login credentials.
- Account preferences.
- Saved addresses.
- Wishlist or saved products, where available.
Communications:
We collect information you provide when you contact us by email, telephone, WhatsApp, contact form, social media or another communication channel.
Device and technical information:
- IP address.
- Browser type.
- Device type.
- Operating system.
- Network information.
- Cookie identifiers.
- Website activity.
- Pages viewed.
- Date and time of visits.
- Referring website or source.
Marketing information:
We may collect information about your communication preferences and interactions with promotional emails, advertisements and marketing campaigns.
2. HOW WE COLLECT INFORMATION
We may collect personal information:
- Directly from you when you place an order, create an account, contact us, subscribe to marketing or otherwise provide information.
- Automatically when you browse or use the website, including through cookies and similar technologies.
- From Shopify and service providers that help us operate the store.
- From payment providers, delivery partners and fraud-prevention providers.
- From advertising, analytics or social-media partners, where permitted.
- From other sources where you have authorised the disclosure or where permitted by law.
3. HOW WE USE PERSONAL INFORMATION
We may use personal information to:
Provide and fulfil orders:
- Process payments.
- Confirm orders.
- Pack and dispatch products.
- Arrange delivery.
- Provide tracking information.
- Process cancellations, returns, exchanges and refunds.
- Contact you about your order.
Operate the Services:
- Create and maintain customer accounts.
- Remember preferences and shopping-cart contents.
- Provide customer support.
- Maintain and improve website functionality.
- Analyse store performance.
- Improve our products and customer experience.
Communicate with you:
- Respond to enquiries.
- Send order and delivery updates.
- Provide return and refund information.
- Send important account, policy or security notices.
Marketing and advertising:
Where permitted, we may send product news, promotional offers or other marketing communications.
You can unsubscribe from promotional emails using the unsubscribe link included in those messages. Opting out of marketing does not prevent us from sending necessary order, account, return, security or service communications.
Security and fraud prevention:
We may use personal information to:
- Verify transactions.
- Detect and prevent fraud.
- Protect customer accounts.
- Investigate suspicious activity.
- Secure our website and systems.
- Enforce our Terms of Service.
Legal and compliance purposes:
We may process information to:
- Comply with applicable law.
- Maintain tax, accounting and transaction records.
- Respond to lawful government or law-enforcement requests.
- Establish, exercise or defend legal claims.
- Investigate violations of our policies.
4. HOW WE DISCLOSE PERSONAL INFORMATION
We may disclose personal information to the following categories of recipients where reasonably necessary:
Shopify:
Shopify hosts our store and processes information required to provide, secure and improve the Services.
Payment providers:
Payment information may be processed by banks, card networks, UPI providers, payment gateways and other authorised payment processors.
Delivery and fulfilment providers:
We may share your name, address, phone number and order details with courier, shipping, logistics and fulfilment providers to deliver your order.
Technology and service providers:
We may use providers for website hosting, email, customer support, analytics, cloud storage, fraud prevention, order management and other business operations.
Marketing and advertising providers:
If enabled and permitted, we may share limited information with marketing, advertising or analytics providers to measure campaigns and present relevant advertisements.
Legal disclosures:
We may disclose information where reasonably necessary to comply with applicable law, legal proceedings, court orders, lawful government requests or to protect our rights and the rights and safety of customers or others.
Business transactions:
Information may be transferred as part of a genuine merger, acquisition, restructuring, financing, sale or transfer of all or part of our business, subject to applicable law.
With your direction or consent:
We may disclose information where you direct us to do so or provide valid consent.
We do not sell personal information to third parties for money.
5. SHOPIFY
Our Services are hosted by Shopify.
Information submitted through the store is transmitted to and processed by Shopify and its authorised service providers to operate the storefront, process transactions, prevent fraud, provide Shop or Shop Pay features where used, and maintain the security and performance of the platform.
Shopify and its service providers may process information in countries outside India.
Depending on our Shopify settings and the features you use, Shopify may also process information about your interactions with this store and other Shopify-powered services.
You can learn more at:
Shopify Consumer Privacy Policy:
https://www.shopify.com/legal/privacy/app-users
Shopify Privacy Portal:
https://privacy.shopify.com/en
6. COOKIES AND SIMILAR TECHNOLOGIES
We and our service providers may use cookies, pixels, local storage and similar technologies to:
- Keep the website functioning.
- Remember your cart and preferences.
- Keep accounts secure.
- Understand website usage.
- Measure performance.
- Prevent fraud.
- Support analytics and advertising where enabled.
Some cookies are necessary for the website to operate. Other cookies may be used only where permitted or after obtaining any consent required by applicable law.
You can manage cookies through your browser settings and any cookie or privacy controls available on our website.
Blocking certain cookies may affect website features, saved preferences, checkout or account functionality.
7. MARKETING COMMUNICATIONS
Where permitted, we may use your email address or telephone number to send promotional communications.
You may withdraw consent or unsubscribe at any time by:
- Using the unsubscribe link in a promotional email.
- Following the opt-out instructions in the message.
- Contacting us at nazakatcollection786@gmail.com.
We may continue sending non-promotional communications relating to existing orders, refunds, delivery, account security, policy changes or customer-service requests.
8. THIRD-PARTY WEBSITES AND SERVICES
Our website may include links, applications, payment services, social-media features or other services operated by third parties.
Third parties operate under their own terms and privacy policies. We are not responsible for their independent privacy, security or content practices.
Please review the relevant third-party policies before providing personal information or using their services.
9. CHILDREN’S PRIVACY
The Services are not intended for children under 18 years of age, and we do not knowingly collect personal information directly from children without appropriate consent or authorisation.
If you are a parent or lawful guardian and believe that a child has provided personal information to us, contact us at nazakatcollection786@gmail.com so that we can review and, where appropriate, delete the information.
10. SECURITY
We use reasonable administrative, technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no website, electronic transmission or storage system can be guaranteed to be completely secure.
Do not send complete payment-card details, passwords or other highly sensitive information through ordinary email, WhatsApp or an unsecured contact form.
You are responsible for maintaining the security of your account credentials and should notify us if you suspect unauthorised account activity.
11. DATA RETENTION
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including:
- Fulfilling orders.
- Providing customer service.
- Maintaining business, tax and accounting records.
- Preventing fraud.
- Resolving disputes.
- Enforcing agreements.
- Complying with legal obligations.
Retention periods may vary depending on the type of information and applicable legal requirements.
When information is no longer required, we may delete, anonymise or securely dispose of it, subject to applicable law and technical limitations such as secure backups.
12. YOUR PRIVACY RIGHTS
Depending on applicable law and the circumstances, you may have the right to:
- Request information about personal data we process.
- Request access to your personal information.
- Request correction of inaccurate or incomplete information.
- Request deletion or erasure of eligible information.
- Withdraw consent where processing is based on consent.
- Object to or restrict certain processing where applicable.
- Manage marketing and communication preferences.
- Submit a grievance regarding how personal information is handled.
- Nominate another person to exercise applicable rights in the event of death or incapacity, where provided by law.
These rights may be subject to legal exceptions. For example, we may need to retain certain order, tax, fraud-prevention or transaction records even after a deletion request.
We may need to verify your identity before processing a privacy request.
13. HOW TO EXERCISE YOUR RIGHTS
To submit a privacy request, email:
nazakatcollection786@gmail.com
Please include:
- Your full name.
- The email address or phone number connected with your account or order.
- Your order number, where relevant.
- A clear description of your request.
Do not include passwords or complete payment details.
We will review and respond within the period required by applicable law.
For information processed independently by Shopify, you may also submit a request through:
https://privacy.shopify.com/en
14. GRIEVANCES AND COMPLAINTS
If you have a complaint or concern about how your personal information is handled, contact our Grievance Officer:
Name: Syed Mohammad Ali Jafri
Email: nazakatcollection786@gmail.com
Phone: +91 62910 71558
We will review and respond to grievances within the timelines required by applicable law.
If your concern remains unresolved, you may have the right to approach an appropriate data-protection, consumer-protection or other competent authority.
15. INTERNATIONAL DATA PROCESSING
Shopify and some of our service providers may store or process personal information outside India.
Where personal information is transferred internationally, it may be subject to the laws of the destination country.
We and our service providers will handle international transfers in accordance with applicable legal requirements and appropriate contractual or organisational safeguards where required.
16. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy to reflect changes to our business practices, technology, Services or legal obligations.
The updated policy will be posted on this page with a revised “Last updated” date.
Where required by applicable law, we will provide additional notice or request fresh consent before materially changing how personal information is processed.
17. CONTACT US
For questions about this Privacy Policy or our privacy practices, contact:
Nazakat Collection
Business Address:
Siddha Happyville
211 Rajarhat Main Road
Rajarhat, Kolkata
West Bengal – 700135
India
Email: nazakatcollection786@gmail.com
Phone/WhatsApp: +91 62910 71558
Grievance Officer:
Syed Mohammad Ali Jafri
Grievance Email:
nazakatcollection786@gmail.com
Grievance Phone:
+91 62910 71558