Refund policy

Return, Refund and Exchange Policy

Last updated: 23/10/2026

At Nazakat Collection, we carefully inspect every product before dispatch. If you are not completely satisfied with your purchase, you may request a return or exchange subject to the conditions below.

1. One-Day Return Window

Return or exchange requests must be submitted within 24 hours of the recorded delivery time shown by the delivery partner.

Requests received after this 24-hour period may not be accepted, except where otherwise required under applicable consumer law.

Submitting a request does not automatically guarantee approval. All returned products are inspected before a refund or exchange is processed.

2. Return Eligibility

To qualify for a return or exchange, the product must:

  • Be unused, unworn, unwashed and unaltered.
  • Be free from stains, perfume, makeup, marks, odours or damage caused after delivery.
  • Have all original tags, labels and accessories attached.
  • Be returned in its original packaging.
  • Include valid proof of purchase or the original order number.
  • Be shipped back within three calendar days after the return request is approved.

Products that do not meet these conditions may be returned to the customer without a refund.

3. How to Request a Return

To request a return within 24 hours of delivery, contact us at:

  • Email: nazakatcollection786@gmail.com
  • WhatsApp: +91 6291071558
  • Phone: +91 6291071558

Please provide:

  • Your full name.
  • Order number.
  • Product name.
  • Reason for the return.
  • Clear photographs showing the product, original tags and packaging.
  • Photographs of any damage, defect or incorrect item received.

Please wait for return approval and instructions before sending the product. Items returned without prior approval may not be accepted.

4. Damaged, Defective or Incorrect Products

If you receive a product that is damaged, defective, incorrect, or materially different from its description, contact us within 24 hours of delivery.

After verification, Nazakat Collection will offer an appropriate replacement, exchange or refund. We will cover reasonable return shipping costs for verified damaged, defective or incorrect products.

We may request photographs or other information reasonably necessary to review the issue. This does not limit any rights available under applicable law.

5. Size and Change-of-Mind Returns

Returns or exchanges requested because of:

  • Incorrect size selection.
  • Change of mind.
  • Personal preference.
  • A different colour or style preference.

must still be initiated within 24 hours of delivery.

For approved size or change-of-mind returns:

  • The customer is responsible for return shipping costs.
  • Original shipping charges are non-refundable.
  • Any additional shipping charge for an exchange may be payable by the customer.
  • Exchanges are subject to product and size availability.

Please review the product description and size guide carefully before ordering.

6. Non-Returnable Products

The following products cannot be returned or exchanged unless they arrive damaged, defective, incorrect, or are otherwise eligible under applicable law:

  • Customised, personalised or made-to-order products.
  • Products altered at the customer’s request.
  • Products that have been worn, washed, used or damaged after delivery.
  • Products without their original tags, labels, accessories or packaging.
  • Products marked Final Sale or Non-Returnable before purchase.
  • Gift cards.
  • Products purchased from third-party sellers or unauthorised resellers.

7. Return Shipping

For size, preference or change-of-mind returns, customers must arrange and pay for secure return shipping.

We recommend using a trackable courier service and retaining the shipping receipt. Nazakat Collection is not responsible for return parcels lost or damaged before they reach us.

Approved returns must be sent to:

Nazakat Collection
Siddha Happyville, Kolkata, West Bengal

Kolkata, West Bengal, 700135

Do not send a return before receiving approval and return instructions.

8. Inspection and Approval

After receiving the returned product, we will inspect it to verify its condition.

We will notify you whether the return has been approved or rejected. Inspection will normally be completed within two business days of receiving the returned product.

If a return fails to meet the eligibility requirements, the refund may be refused and the product may be sent back to the customer.

9. Refunds

Approved refunds will be initiated to the original payment method within five business days after inspection.

The time required for the amount to appear in your account depends on your bank, card issuer or payment provider and may take an additional 5–10 business days.

For Cash on Delivery orders, approved refunds will be issued through bank transfer or UPI. Customers must provide accurate payment details.

Original shipping charges, Cash on Delivery fees and return shipping costs are non-refundable unless the return resulted from a verified damaged, defective or incorrect product.

10. Exchanges

Approved exchanges are subject to stock availability.

If the requested replacement is unavailable, we may offer:

  • An alternative size or product.
  • Store credit, with the customer’s agreement.
  • A refund to the original payment method.

Only one exchange may be requested per eligible product.

11. Order Cancellations

Orders may be cancelled only before they have been packed or dispatched.

Once an order has been dispatched, it cannot be cancelled and must be handled under this return policy after delivery.

To request cancellation, contact us immediately using the customer-care details above. Cancellation is not guaranteed until confirmed by us.

12. Delayed or Missing Refunds

If you have not received an approved refund after the stated processing period:

  1. Check your bank or UPI account again.
  2. Contact your bank, card issuer or payment provider.
  3. Contact us at nazakatcollection786@gmail.com with your order number and refund confirmation.

13. Consumer Rights

Nothing in this policy limits rights or remedies available to customers under applicable consumer protection law, including rights relating to damaged, defective, incorrect, misrepresented or otherwise non-conforming products.

14. Contact and Grievance Support

For return, refund or exchange assistance:

Nazakat Collection
Email: nazakatcollection786@gmail.com
Phone/WhatsApp: +91 6291071558
Registered address: Siddha Happyville, Kolkata, West Bengal, India

Grievance Officer: SYED MOHAMMAD ALI JAFRI
Email: nazakatcollection786@gmail.com
Phone: +91 6291071558